Branch Administrator | Mthatha

September 15, 2026 Vickworld

Ampath Laboratories

Location: Mthatha, Eastern Cape
Department: Mthatha Branch Admin
Industry: Pharmaceutical & Medical/Healthcare
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Job Reference: B290087_1
Closing Date: 20 September 2026 at 21:00

Position Overview

Ampath Laboratories is seeking a Branch Administrator to support the smooth and efficient operation of its laboratory and Care Centre in Mthatha.

The successful candidate will be responsible for a range of administrative and patient-facing duties, helping ensure accurate information, efficient processes, quality service delivery and a professional experience for patients, clinicians and colleagues.

This role is suited to an organised, detail-oriented individual who can work calmly in a busy healthcare environment and take ownership of routine administrative responsibilities.

Key Responsibilities

The Branch Administrator will be responsible for:

Performing daily administrative activities accurately and timeously.
Capturing information and maintaining accurate documentation and records.
Preparing documents and handling routine correspondence.
Greeting patients and providing professional assistance at the Care Centre.
Assisting patients with requisition forms and capturing relevant information.
Logging patient and specimen details on the laboratory information system.
Conducting benefits checks.
Answering telephone calls and handling routine enquiries.
Assisting with account and billing queries.
Processing card and cash payments.
Generating pro forma invoices when required.
Receiving specimens and verifying them against requested tests.
Correctly labelling and batching specimens according to protocol.
Preparing specimens for onward processing.
Assisting with the timely delivery of reports to doctors or wards when required.
Maintaining confidentiality when handling patient and other sensitive information.
Following established procedures, quality standards and instructions.
Identifying potential delays or routine issues and taking appropriate action or seeking guidance.
Supporting colleagues and branch leadership to maintain efficient operations.

Minimum Requirements

Grade 12 / Matric is essential.
0–4 years’ administration experience is suitable.
Previous experience in a pathology or medical environment will be advantageous.

Skills & Competencies

The ideal candidate should demonstrate:

Strong attention to detail.
Good organisational and time-management skills.
Accuracy and consistency in administrative work.
Ability to work effectively in a busy, service-driven environment.
Professional verbal and written communication skills.
Good interpersonal and relationship-building skills.
Ability to work professionally with patients, clinicians, colleagues and other stakeholders.
Confidence using standard office applications and relevant computer systems.
Ability to handle confidential information discreetly and responsibly.
A calm, professional and people-centred approach.
Ability to take ownership of tasks and meet deadlines.
Good judgement when dealing with routine issues and potential delays.
Commitment to quality standards and established procedures.

Employment Equity & Diversity

Ampath Laboratories is committed to building a diverse and inclusive workforce that reflects the communities it serves. Applications from individuals across all backgrounds are encouraged, particularly candidates from underrepresented groups.

Working Hours

40 hours per week
5-day work week

Application Information

Position: Branch Administrator
Location: Mthatha
Reference: B290087_1
Closing Date: 20 September 2026 at 21:00

Applicants are encouraged to apply before the closing date. After submitting an application, candidates should monitor their email inbox for communication regarding the next steps in the recruitment process.

Employer: Ampath Laboratories
Position: Branch Administrator | Mthatha
Employment: Permanent

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