DISCOVERY: SENIOR ADMINISTRATOR

September 20, 2026 Vickworld

Business Unit: Discovery Corporate and Employee Benefits
Function: Administration and Office Support
Date Posted: 18 September 2026
Position: Senior Administrator / Administrator (Senior)

About Discovery

Discovery is looking for a Senior Administrator to join its Corporate and Employee Benefits business. The role forms part of the Retirement Funds business unit and focuses on the effective administration and management of Retirement Fund operations.

The successful candidate will be responsible for managing a portfolio of Retirement Fund administration activities while ensuring that processes are accurate, efficient and compliant with applicable legislation and regulatory requirements.

Key Responsibilities

Manage adherence to Service Level Agreements and operational procedures.
Manage day-to-day administration within the Retirement Funds business unit.
Oversee scheme installations, monthly contribution reconciliation, investment options, special rule registrations, renewals, amendments and enhancements.
Manage Section 13A non-compliance letters and calculations.
Oversee Default Regulation, T-day and new member processes.
Ensure operational activities comply with the Pension Funds Act, Tax Act, fund rules and other applicable regulatory requirements.
Ensure contribution and billing processes are accurate and compliant.
Monitor data completeness and data quality.
Train and guide staff on relevant processes and systems.
Assist with audits and respond to audit queries.
Optimise productivity levels and improve operational processes.
Handle escalated calls and queries from internal stakeholders and clients.
Maintain effective relationships with clients and internal and external brokers.
Manage projects and contribute to change management initiatives.
Act as a Subject Matter Expert in assigned Retirement Fund areas.
Conduct root-cause analysis and develop solutions to operational challenges.
Review and improve existing processes and procedures.

Minimum Requirements

NQF Level 5 equivalent qualification.
3–5 years’ operational leadership and management experience — essential.
3–5 years’ experience in Umbrella Retirement Funds contribution/billing processes — essential.
Experience with Section 13A, Default Regulations and T-day processes.
3–5 years’ experience in the employee benefits industry.
Approximately 5 years’ experience in a senior role.
Advanced MS Office and Excel skills.
Knowledge of accounting, investments, people management and operational processes.
Knowledge of process mapping and Retirement Fund/Umbrella Fund operations.
Knowledge of the legislative and compliance requirements relating to employee benefits, FAIS and Umbrella Funds.

Advantageous Qualifications

NQF Level 6 qualification.
BCom degree or similar qualification.
Relevant industry qualifications, such as Wealth Management or Introduction to Retirement Funds.

Key Skills

The successful candidate should have:

Strong verbal and written communication skills.
Excellent reporting and information-consolidation abilities.
Strong attention to detail.
Excellent organisational skills.
Logical and objective communication skills.
Problem-solving and analytical abilities.
Ability to identify root causes and develop solutions.
Ability to work effectively with people at different levels.
Strong stakeholder and relationship-management skills.
Ability to adapt to change and contribute to continuous improvement.

Employment Equity

Discovery’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. Discovery is an Equal Opportunities employer and encourages people with disabilities to apply.

Employer: Discovery
Business Area: Corporate and Employee Benefits
Job Function: Administration and Office Support
Closing Date: Not specified in the vacancy information provided.

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