Senior Service Consultant – Nedbank

Nedbank is hiring for a Senior Service Consultant position in Killarney, Johannesburg. The role focuses on delivering advanced client service, resolving complex banking and digital-system queries, and supporting branch operations, cash management, risk and compliance.

Job Title: Senior Service Consultant
Company: Nedbank
Job Req: 147856
Location: Killarney, Johannesburg, Gauteng
Job Type: Permanent
FAIS Affected: Yes
Closing Date: 29 September 2026

About the Position

The Senior Service Consultant is responsible for identifying, troubleshooting and resolving client needs related to banking systems, processes and technical constraints.

The successful candidate will use banking, digital and technical expertise to resolve escalated client problems, provide appropriate financial solutions and deliver a high standard of service.

Key Responsibilities

Client Engagement

• Provide clients with the right service and appropriate solutions.
• Build and maintain long-term client relationships.
• Resolve escalated client problems using digital and technical expertise.
• Educate clients on Nedbank self-service platforms and digital functionality.
• Identify client needs and provide suitable financial solutions.
• Assist clients with self-service features and technical functionality.
• Support Client Advisors and Client Support Specialists with complex queries and complaints.

Branch & Business Operations

• Manage daily, weekly and monthly control activities.
• Manage and control branch cash within approved holding limits.
• Ensure teller functions, treasury and ATMs remain balanced.
• Manage forex cash, travel cards and related balancing activities.
• Authorise transactions and overrides outside teller and forex mandates.
• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Log IT help-desk calls for technical problems involving cash equipment and devices.
• Follow correct procedures for cash takeovers, teller cash limits and bulk cash movements.
• Maintain required filing, documentation and archiving processes.

Risk & Compliance

• Follow Nedbank security, operational and compliance policies.
• Identify transactions or occurrences outside approved mandates and authentication procedures and refer them to management.
• Help prevent fraud, operational risks and financial losses.
• Maintain appropriate governance, risk and control standards.

Minimum Qualifications

Applicants should have:

• NQF Level: Advanced Diploma or National First Degree.
• A relevant qualification in banking or a related field.

Preferred Qualification:

• Banking Services qualification, such as an Advanced Certificate in Banking Services at NQF Level 6.

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Experience Required

Applicants should have 3–6 years of relevant experience, particularly in:

• Retail banking
• Client service
• Cash management
• Banking systems
• Second-line problem resolution

Relevant foreign experience may also be considered where applicable.

Knowledge & Skills

The role requires knowledge of:

• Customer service principles
• Banking products
• Nedbank policies and procedures
• Troubleshooting
• Problem-solving
• Risk and security practices
• Governance, risk and controls

Important behavioural competencies include:

• Building customer loyalty
• Decision-making
• Influencing
• Quality orientation
• Adaptability
• Managing work

Who Can Apply?

This opportunity is suited to candidates who have a relevant advanced diploma or degree-level qualification together with 3–6 years of retail banking/client service experience, including experience with cash, banking systems and complex problem resolution.

Because the position is FAIS affected, applicants should ensure they meet the applicable regulatory and role requirements.

Location

Killarney, Johannesburg, South Africa

Closing Date

29 September 2026

How to Apply

Interested candidates can apply through the official Nedbank careers portal by searching for:

Senior Service Consultant – Job Req 147856

For recruitment assistance, Nedbank lists the Recruiting Team contact number as +27 860 555 566.

Important: Nedbank is the employer/recruiter for this vacancy. Verify the vacancy and application requirements through the official Nedbank careers portal before submitting your application.