Discovery Client Support Consultant

Discovery Client Support Consultant Vacancy 2026

Latest Job Opportunity

Discovery Corporate & Employee Benefits is inviting applications for the position of Client Support Consultant in Sandton, Gauteng.

This opportunity is suitable for candidates with Matric and at least two years of customer service experience in a contact centre environment.

Job Details

• Company: Discovery Limited
• Division: Discovery Corporate & Employee Benefits
• Job Title: Client Support Consultant
• Job Category: Call Centre / Contact Centre
• Location: Sandton, 1 Discovery Place, Gauteng, 2196
• Employment Type: Not specified
• Salary: Not disclosed
• Date Advertised: 29 October 2026
• Closing Date: Not specified
• Reference Number: Not provided

About Discovery

Discovery is a financial services organisation focused on making people healthier and enhancing and protecting their lives.

Discovery Corporate & Employee Benefits provides employee benefits solutions, including retirement savings and group risk insurance, to companies and their employees.

Job Purpose

The successful candidate will provide professional, efficient and effective customer service in a contact centre environment.

The role involves handling customer enquiries, investigating complaints, providing accurate product information and building positive relationships with clients and internal departments.

Key Responsibilities

• Provide telephone and email support to customers.
• Respond to internal and external customer enquiries.
• Investigate complaints relating to policies, protocols and benefits.
• Resolve complex customer queries efficiently.
• Identify recurring issues and report service trends.
• Maintain accurate daily, weekly and monthly statistics.
• Build relationships with internal departments and external partners.
• Stay informed about Discovery Corporate & Employee Benefits products and policies.
• Ensure that customer service standards are consistently maintained.

Minimum Requirements

Applicants must meet the following requirements:

• Matric certificate.
• At least 2 years of customer service experience in a contact centre.
• Proven ability to resolve client queries.
• Excellent written and verbal English communication skills.
• Intermediate computer literacy, including Microsoft Office.

Advantageous qualifications and experience:

• Knowledge of employee benefits.
• Understanding of retirement schemes and group risk schemes.
• Familiarity with Discovery products, protocols and policies.

Preference will be given to candidates with employee benefits experience.

Personal Attributes

The ideal candidate should demonstrate:

• Excellent communication and interpersonal skills.
• High emotional intelligence.
• Strong customer service orientation.
• Good decision-making and problem-solving skills.
• Ability to work independently and in a team.
• Initiative, accountability and professional judgement.
• Ability to handle customer issues with urgency.

Salary and Benefits

Salary: Not specified.

Discovery has not disclosed the salary or benefits package in the published vacancy advertisement.

Closing Date

Closing date: Not specified.

The vacancy was advertised on 29 October 2026. Applicants should check the official recruitment portal for application availability.

Reference Number

Reference number: Not specified in the advertisement.

How to Apply

Interested candidates should apply online through Discovery’s official recruitment website.

• Visit the Discovery Careers website.
• Search for Client Support Consultant.
• Select the vacancy under Discovery Corporate & Employee Benefits.
• Review the requirements and submit your application online.

Employment Equity

Discovery is an equal opportunities employer. Its approved Employment Equity Plan and targets will be considered during recruitment.

People living with disabilities are encouraged to apply.

Important Scam Warning

• Never pay money to secure a job at Discovery.
• Do not pay recruitment or application fees.
• Avoid individuals requesting banking details, PINs or passwords.
• Submit applications only through the official Discovery Careers website.

Discovery Client Support Consultant Vacancy 2026 in Sandton, Gauteng. Matric and 2 years of contact centre experience required. Apply online.