Clerk – Retentions Department
AVBOB
Location: Centurion, Gauteng
Department: New Business – Retentions
Job Reference: 211CL12
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Industry: Insurance
Closing Date: Not specified
About the Position
AVBOB is looking for a customer-oriented and detail-focused Clerk to join its Retention Administration Team in Centurion.
The successful candidate will support policy retention, policy maintenance and client service processes, ensuring the effective administration of active policies. The role involves handling policy discrepancies, arrears, reinstatements, payment method amendments, premium debt applications and client communication while following company procedures and compliance requirements.
Key Responsibilities
- Contact clients to confirm policy uptake.
- Refer policy cancellations to the relevant personnel.
- Verify client and policy information on the system.
- Request and capture full ID numbers for members and beneficiaries.
- Confirm banking details, debit order, salary and policy commencement information.
- Facilitate the addition or removal of lives and benefits.
- Assist with premium amendments through the relevant insurance agent.
- Process payment method changes and confirm banking details.
- Capture new banking details and reload debit orders.
- Process same-day deductions when requested by clients.
- Respond to client SMS and email communication.
- Assist with policy retention and maintenance activities.
Minimum Requirements
- Grade 12 / Matric
- 2–3 years’ relevant experience
- Long-Term Insurance Certificate will be an advantage.
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Skills & Attributes
The ideal candidate should have:
- Excellent communication skills
- Strong customer service orientation
- Good attention to detail
- Accurate administration and data-capturing skills
- Ability to work according to procedures and compliance requirements
- Professional client-handling skills
What AVBOB Offers
You will join a well-established organisation with strong values, opportunities for employee development and recognition for excellent performance. A competitive, market-related compensation package is offered.
How to Apply
Interested and suitably qualified candidates are encouraged to apply for the Clerk – Retentions Department position with AVBOB in Centurion.
Job Reference: 211CL12
Location: Centurion, Gauteng
Employment Type: Permanent