AVBOB – Senior Admin Clerk (B5)

Location: Bellville, Western Cape
Department: 102 – Client Services
Job Reference: SNC/CSC/BVL
Employment Type: Permanent
Positions Available: 1
Salary: Market Related
Industry: Admin / Office Support
Posted: 15 September 2026

About the Position

AVBOB is seeking a Senior Admin Clerk (B5) to join its Client Service Centre in Bellville.

The successful candidate will be responsible for delivering excellent customer service to policyholders and ensuring that client requests are processed efficiently, accurately and within the required timeframes.

This is an opportunity to join a well-established organisation with over 100 years of history, strong values, employee development opportunities and a culture that recognises excellent performance.

Key Responsibilities

• Perform general reception duties and welcome clients.
• Receive and assist walk-in clients with enquiries in accordance with client service policies and procedures.
• Refer clients to the relevant departments where required.
• Utilise available resources and develop the knowledge and skills required to resolve enquiries.
• Communicate processes, delays and system problems clearly to waiting clients.
• Perform general claims, policy servicing and premium administration duties.
• Handle petty cash, premium payments and premium refunds.
• Prepare cash for daily banking with the Finance Department.
• Refer new business opportunities to the relevant consultant.
• Handle fraud allegations and client complaints.
• Prepare weekly and monthly statistical reports.
• Perform general office administration duties.

Minimum Requirements

• Grade 12.
• Category B FAIS accreditation with 140 Long-Term Insurance credits.
• A suitable industry entry qualification meeting FSCA requirements.
• Must comply with FAIS Fit and Proper requirements.
• Applicants who entered the industry between 2004 and 2007 require 30 NQF Level 4 credits obtained by 31 December 2009.
• Applicants who entered the industry between 2008 and 2009 require the applicable 30 or 60 NQF Level 4 credits obtained by 31 December 2011, or a full FAIS-recognised qualification obtained by 31 December 2013.
• Applicants appointed in the industry from 2010 onwards require a full FAIS-recognised qualification.
• Clear ITC/credit record.
• Clear criminal record.
• RE5 Certificate.

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Experience Required

• 2–3 years’ experience in the Life Assurance industry, preferably within a client service or policy maintenance environment.
• 2–3 years’ administration experience.
• Experience with the AVBOB production system will be an advantage.

Skills and Competencies

• Good communication skills in English and two African languages.
• Strong communication and negotiation skills.
• Client-friendly and customer-focused approach.
• Good listening and problem-solving abilities.
• Conflict-management skills.
• Ability to work effectively within a team.
• Good time-management skills.
• Sound decision-making abilities.

Employer

AVBOB

AVBOB is a long-established organisation with a strong focus on values, service, employee development and performance.

Application Information

Position: Senior Admin Clerk (B5) – Client Service Centre
Reference: SNC/CSC/BVL
Location: Bellville, Western Cape
Closing Date: Not stated in the supplied vacancy information.

Important: Applicants should ensure they meet the FAIS, RE5, qualification and experience requirements before applying.