Nedbank Recoveries Administrator – Sandton

September 17, 2026 Vickworld

Employer: Nedbank
Position: Recoveries Administrator
Job Req ID: 147870
Location: Sandton, Johannesburg, Gauteng, South Africa
Job Type: Full-time
Closing Date: 23 September 2026
FAIS Affected: No

Job Overview

Nedbank is inviting applications for a Recoveries Administrator based in Sandton, Johannesburg.

The successful candidate will be responsible for recovering outstanding debt and assets by applying internal policies, legal processes and prescribed procedures. The role focuses on effective credit collections, account rehabilitation, risk management and reducing potential costs and losses for the bank.

Key Responsibilities

The Recoveries Administrator will be responsible for:

Monitoring customer accounts and ensuring internal and external stakeholders meet agreed turnaround times and service-level agreements.
Contacting clients and authorised third parties to negotiate, conclude and monitor payment arrangements.
Applying appropriate collection actions to reduce impairments and credit losses.
Preparing and distributing daily reports to relevant stakeholders.
Responding to client queries relating to risk, arrears and accounts in a timely manner.
Checking account histories and ensuring customer account information is accurate.
Keeping customer profiles updated through site visits, correspondence, statements and supporting documentation.
Grading accounts according to risk categories and age analysis to prioritise collection activities.
Implementing collection processes and strategies to minimise potential losses.
Sending correspondence relating to dormant, excess or arrears accounts.
Escalating high-risk matters such as liquidation, deceased estates, absconding clients, alienation, debt review, bad-debt write-offs and business rescue.
Monitoring progress and planned actions through regular stakeholder engagements.
Improving workflow and time-management efficiencies through proactive credit-control planning.
Maintaining compliance with relevant policies, procedures, legislation and regulatory requirements.
Building effective relationships with internal and external stakeholders.
Sharing knowledge and contributing to team performance.
Identifying opportunities to improve processes, systems and policies.
Participating in relevant training, learning and development activities.
Supporting Nedbank culture-building and corporate social responsibility initiatives.

Minimum Requirements

Education:

Matric / Grade 12 / National Senior Certificate.

Experience:

At least 2 years’ experience in credit collections.

Technical and Professional Knowledge

Applicants should have knowledge or working experience in areas such as:

Banking knowledge.
Credit collections and administrative procedures.
Business terms and definitions.
Data analysis.
Governance, risk and controls.
Relevant regulatory requirements.
Software and systems used in the role.
Negotiation skills.
Product knowledge.
Human resources policies and practices.

Key Competencies

The role requires strong capabilities in:

Communication.
Collaboration.
Decision-making.
Stress tolerance.
Work standards.
Managing work and priorities.

Additional Information

Job Title: Recoveries Administrator
Job Req ID: 147870
Location: Sandton / Johannesburg, South Africa
Closing Date: 23 September 2026
Leadership Pipeline: N/A
Career Stream: N/A
Job Family: N/A
FAIS Affected: No

How to Apply

Interested and suitably qualified candidates should apply through the official Nedbank careers platform before the closing date.

For recruitment assistance, contact the Nedbank Recruiting Team on +27 860 555 566.

Important: Job seekers should verify the vacancy and application process through Nedbank’s official recruitment channels. Do not pay anyone to secure employment or provide sensitive banking information to unofficial recruiters.

Apply