AVBOB Senior Clerk: Branch Administrator – Musina

AVBOB is inviting applications for a Senior Clerk: Branch Administrator position at its Musina Life Office in Limpopo. The permanent position is suited to an experienced administrator with strong customer service skills and knowledge of the life assurance industry.

The successful candidate will assist policyholders with enquiries, process policy-related requests, handle administrative duties and support the smooth day-to-day operation of the branch.

Job Details

Employer: AVBOB
Position: Senior Clerk: Branch Administrator
Reference Number: 705SNCL034
Department: Branch Administration Temps
Industry: Insurance
Location: Musina, Limpopo
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Key Responsibilities

The Senior Clerk: Branch Administrator will be responsible for:

• Welcoming clients and performing general reception duties.
• Assisting walk-in clients with enquiries and referring them to the relevant department when required.
• Processing client requests efficiently, accurately and within the required timeframes.
• Handling claims, policy services and premium administration relating to clients’ policies.
• Communicating processes, delays and system problems to clients.
• Obtaining the necessary knowledge and skills to resolve client enquiries.
• Handling petty cash and collecting cash from clients for premium payments and refunds.
• Preparing cash for daily banking with the finance department.
• Referring new business opportunities to the relevant consultant.
• Handling fraud allegations and client complaints.
• Preparing weekly and monthly statistical reports.
• Performing general office and administrative duties.

Requirements

Applicants should have:

• Grade 12.
• 2–3 years’ administrative experience.
• 2–3 years’ experience in the Life Assurance industry, preferably in a client service or policy maintenance environment.
• Knowledge of life assurance administration and client service processes.
• Experience using the AVBOB production system will be an advantage.

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Skills and Attributes

The position requires someone who can provide professional and efficient service to policyholders while handling administrative and policy-related requests accurately.

Strong customer service, communication, organisation and administrative skills will be important in the role.

About the Position

The position is based at the AVBOB Musina Life Office and involves direct interaction with clients and policyholders. The successful candidate will support branch administration while ensuring that client requests and policy-related matters are handled effectively.

AVBOB states that employees are offered a competitive remuneration package and opportunities for employee development and performance recognition.

Closing Date

The vacancy was posted on 20 September 2026. The supplied vacancy information does not state a closing date.

How to Apply

Interested and suitably qualified candidates should apply through the official AVBOB careers/vacancy portal using the reference number:

705SNCL034 – Senior Clerk: Branch Administrator

Applicants should ensure that their CV and application information accurately reflect their qualifications and relevant administrative or life assurance experience.

Important: Careersroom is not the recruiter or employer. This vacancy information is shared to help job seekers find and apply for opportunities. Always verify the vacancy and application details on the official employer recruitment portal before submitting your application.