Call Centre Agent Jobs – Commercial Insurance | Various Locations

Are you an experienced customer service professional with a background in commercial insurance and insurance broking? A Call Centre Agent opportunity is available for a customer-focused individual who can provide professional telephonic support, resolve client queries and deliver accurate information about insurance products and services.

This position is ideal for someone who has worked in a commercial insurance, insurance broker or broker support environment and has experience in administration, data capturing and customer relationship management.

Job Details

Job Title: Call Centre Agent
Location: Various Locations
Job Type: Full-time
Industry: Insurance / Financial Services / Customer Service
Experience Required: At least 2 years of relevant experience
Minimum Qualification: Grade 12 / Matric

Purpose of the Role

The main purpose of the Call Centre Agent role is to communicate with the client base telephonically and provide accurate, professional and timely product and service information in line with established procedures and company protocols.

The successful candidate will assist clients with queries, ensure that information is correctly captured on the CRM system and contribute to an efficient, high-quality customer experience.

Minimum Requirements

To be considered for this position, candidates should meet the following requirements:

• Grade 12 / Matric or equivalent qualification.
• At least 2 years of relevant work experience.
• Previous Commercial Insurance experience is essential.
• Experience working with insurance brokers or in a broker environment is required.
• Strong administration and data capturing experience.
• Previous commercial call centre experience will be advantageous.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Good attention to detail and accuracy when handling client information.
• Ability to work effectively in a target-driven and customer-focused environment.
• Must not be an unrehabilitated insolvent.
• Candidates applying for the position may be required to undergo a credit record check in accordance with the National Credit Act (NCA).

Key Skills and Competencies

The ideal candidate should demonstrate:

• Customer service excellence.
• Professional telephone etiquette.
• Commercial insurance knowledge.
• Insurance broker environment experience.
• Strong communication skills.
• Administration and record-keeping skills.
• Accurate data capturing.
• CRM system knowledge.
• Problem-solving abilities.
• Query resolution skills.
• Relationship management.
• Time management and organisation.
• Ability to meet deadlines and service-level requirements.
• Ability to work under pressure.
• Strong attention to detail.
• Knowledge of relevant policies, procedures and regulatory requirements.

Key Responsibilities

The successful candidate may be responsible for:

• Communicating with clients telephonically and providing accurate information regarding relevant products and services.
• Delivering exceptional service that meets or exceeds customer expectations.
• Handling and resolving customer queries efficiently and within agreed timelines.
• Providing proactive, innovative and appropriate solutions to client needs.
• Maintaining up-to-date knowledge of specific products, pricing, applications, processing procedures and expected timelines.
• Ensuring all communication with clients is professional and contributes to a positive customer experience.
• Building and maintaining strong professional relationships with clients and relevant stakeholders.
• Ensuring client investigation deadlines are met.
• Keeping clients informed and updated throughout the resolution process.
• Accurately recording all client interactions, issues, feedback and outcomes on the CRM system.
• Providing efficient administrative support through accurate and timely planning, reporting and information updates.
• Ensuring all relevant documentation and client information is properly maintained.
• Supporting Call Centre productivity and ensuring efficient service delivery.
• Monitoring and contributing to individual and team performance targets.
• Reporting on required Call Centre activities and service delivery.
• Identifying opportunities to improve customer service and business results.
• Managing costs and expenses within approved budgets.
• Contributing to business growth and profitability through effective customer service and cost management.
• Complying with governance, legislative, regulatory and audit requirements.
• Following all applicable company policies, procedures and service standards.

What the Employer Is Looking For

The ideal applicant will be a professional and customer-focused individual who understands the commercial insurance environment and can confidently communicate with clients. Experience working with insurance brokers is particularly important for this role.

Candidates should be comfortable handling multiple customer enquiries, capturing information accurately, following established processes and ensuring that clients receive timely feedback.

Strong relationship-building skills are also important, as the role requires regular interaction with clients and other stakeholders.

Career Opportunity

This Call Centre Agent position offers an opportunity for an experienced insurance and customer service professional to further develop their career within the commercial insurance and financial services sector. Candidates with relevant broker experience, strong administration skills and a passion for delivering excellent customer service are encouraged to apply.

Important Application Information

Applicants should ensure that their CV clearly highlights their commercial insurance experience, previous broker or broker-environment experience, customer service background, administration experience and data capturing skills.

Candidates should carefully review the official vacancy information and ensure that they meet all stated requirements before submitting an application.

How to Apply

Interested and suitably qualified candidates can apply online through the official recruitment portal.

Job Title: Call Centre Agent
Location: Various Locations
Minimum Qualification: Grade 12 / Matric
Experience: 2 years of relevant experience
Key Requirement: Commercial Insurance and broker environment experience

Apply Online:

Note: Applicants should use the official application portal to confirm the current vacancy details, application requirements and closing date before applying.