Momentum Group Office Assistant

Momentum Group is inviting suitably qualified candidates to apply for the permanent Office Assistant position within Momentum Health in Sandton, Gauteng, South Africa. The successful candidate will provide administrative support to managers and team members, coordinate office activities, manage client queries, process financial transactions and help ensure the smooth running of daily operations.

Applications close on 4 November 2026.

Job Details

• Job Title: Office Assistant
• Company Name: Momentum Group
• Business Unit: Momentum Health
• Location: Sandton, Gauteng, South Africa
• Job Type: Permanent
• Job Category: Administration
• Remote Work: Not available
• Reference Number: MMH261027-8
• Closing Date: 4 November 2026

Job Overview

Momentum Group operates through various client-facing and specialist brands, including Momentum, Multiply, Guardrisk and Eris Property Group. The group provides financial solutions that help individuals and businesses achieve their financial goals.

The Office Assistant will be responsible for ensuring that administrative functions are completed efficiently and within agreed service level agreements (SLAs). The role involves providing administrative assistance to managers and team members, coordinating workflows, liaising with affiliates, maintaining accurate records and responding to client queries.

The successful applicant should have relevant administrative experience, strong organisational skills and the ability to manage multiple tasks while maintaining high service standards.

Minimum Requirements

Applicants should meet the following requirements:

• Grade 12 or an equivalent qualification.
• An office administration or secretarial qualification will be an advantage.
• Two to three years of relevant work experience is essential.
• Experience in the financial services industry will be an advantage.
• Previous full-time experience working in a call centre will be an advantage.

Key Responsibilities

1. Office Administration and Internal Processes

The successful candidate will be responsible for:

• Managing incoming queries, telephone calls and team service level agreements by assigning, directing and escalating queries where necessary.
• Providing administrative support to managers and team members.
• Processing invoices, journals and other financial transactions within agreed timeframes and according to finance procedures.
• Consolidating and reporting financial transactions in line with the allocated budget.
• Reconciling and maintaining supplier accounts and records.
• Arranging travel bookings and preparing the relevant documentation for team travel and meetings.
• Coordinating logistics, catering and other arrangements for meetings, events and functions within the approved budget.
• Reporting office maintenance faults and housekeeping issues to the relevant service providers and following up until resolved.
• Ordering and controlling office supplies, refreshments and equipment within budget limits.
• Developing and maintaining databases and records for easy access and retrieval.
• Coordinating induction activities and resources for new employees.
• Managing diaries and appointments according to team members’ requirements.

2. Client Service and Stakeholder Relations

Duties will include:

• Providing knowledgeable advice and support to clients and stakeholders.
• Building and maintaining positive relationships with internal and external stakeholders.
• Meeting agreed service level agreements and managing client expectations.
• Recommending improvements to client service and the fair treatment of clients.
• Contributing to a workplace culture that encourages feedback, collaboration and excellent client service.
• Liaising with affiliates and following up on outstanding queries.
• Maintaining accurate records of work completed, including appointments, telephone calls, referrals, action plans, revisions and other important information.
• Responding to after-hours and weekend crisis calls when required.

3. People and Team Support

The Office Assistant will also be expected to:

• Develop productive working relationships with colleagues and stakeholders.
• Participate positively in organisational change initiatives.
• Maintain and improve professional, industry and legislative knowledge.
• Contribute ideas that support innovation and continuous improvement.
• Take responsibility for personal career development.
• Support managers in carrying out their management responsibilities.
• Work effectively within a diverse team.
• Distribute incoming work from allocation inboxes fairly and evenly among team members.

4. Financial Administration

Financial responsibilities include:

• Contributing to the financial planning process within the area of responsibility.
• Identifying opportunities to improve cost-effectiveness and operational efficiency.
• Managing company resources responsibly.
• Providing input into risk identification processes and communicating recommendations through the appropriate channels.
• Accurately capturing and processing invoices.
• Ensuring financial transactions are completed within established procedures and timeframes.

Required Competencies

Momentum Group is looking for candidates who demonstrate the following competencies:

• Documenting facts.
• Meeting timescales.
• Managing tasks.
• Adopting practical approaches.
• Checking information and work for accuracy.
• Upholding standards.
• Working effectively in a team.
• Following procedures.

How to Apply

Interested candidates should apply through the official Momentum Group careers website.

Search for the Office Assistant vacancy using reference number MMH261027-8. Review the official job advertisement and complete the online application process according to the employer’s instructions.

Applicants should ensure that their information is accurate and that they meet the essential requirements before submitting their applications.

Closing date: 4 November 2026.

Important Notice

Applicants are advised to verify the legitimacy of this opportunity on the official Momentum Group careers website before applying. Always use the employer’s official recruitment channels and be cautious of anyone requesting payment in exchange for a job offer.