Receptionist – Netcare Garden City Hospital

Employer: Netcare
Position: Receptionist
Location: Netcare Garden City Hospital, South Africa
Job Type: Full-time
Reference Number: JR108876
Closing Date: 30 September 2026

Netcare is hiring a Receptionist at Netcare Garden City Hospital. The successful candidate will serve as the first point of contact for patients, visitors, doctors and other stakeholders while providing professional reception, admissions, customer service and administrative support.

The role is suited to an organised and friendly individual with strong communication skills, computer proficiency and an interest in working within a hospital environment.

Salary and Benefits

Netcare states that it offers competitive remuneration and benefits benchmarked against market trends. The exact salary for this position is not specified in the vacancy.

Employees can also benefit from professional development opportunities, exposure to healthcare technology and a values-driven working environment.

Key Responsibilities

The Receptionist will be responsible for:

• Welcoming patients, visitors, doctors and other stakeholders.
• Directing patients and visitors to the appropriate departments or wards.
• Providing information about hospital services, procedures and locations.
• Handling patient admissions and ensuring information is captured accurately.
• Verifying patient personal details, medical aid and insurance information.
• Capturing and updating patient records on the SAP system.
• Processing online and direct admissions.
• Obtaining required consent forms and admission documentation.
• Assisting patients with Netcare digital platforms and online admissions.
• Obtaining authorisations required for admissions.
• Collecting medical aid co-payments and other required payments.
• Processing cash and credit-card payments and issuing accurate receipts.
• Balancing and reconciling payments where required.
• Handling telephone calls and transferring calls to the correct departments.
• Responding to general patient and visitor enquiries.
• Recording and delivering telephone messages accurately.
• Maintaining effective relationships with internal and external stakeholders.
• Performing general administrative duties.
• Keeping the reception and waiting areas organised and welcoming.
• Keeping patients informed about admission status and waiting times.
• Maintaining patient confidentiality and protecting sensitive information.
• Following Netcare policies, procedures, quality standards and internal controls.
• Participating in team meetings and professional development activities.

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Minimum Requirements

Applicants should have:

• Grade 12 or equivalent NQF Level 4 qualification.
• Computer proficiency.
• Competency in data entry.
• Strong verbal communication skills.
• Strong customer-service skills.
• Exceptional interpersonal and communication abilities.

Advantageous Experience

The following would be advantageous:

• Previous experience in a hospital environment.
• Experience with SAP ISH.
• Previous customer-service experience.
• Knowledge of medical aid scales of benefits.

What Netcare Is Looking For

The successful candidate should be:

• Friendly and professional.
• Organised and proactive.
• Able to communicate effectively with patients and stakeholders.
• Comfortable working with computer systems and digital platforms.
• Able to maintain confidentiality.
• Able to work effectively as part of a team.
• Committed to providing professional and respectful patient service.

About the Role

The Receptionist plays an important role in creating a smooth patient journey from the moment patients arrive at the hospital. This includes assisting with admissions, verifying documentation, handling enquiries, processing payments and ensuring patients receive clear information and professional assistance.

The position also requires adherence to Netcare’s standards around patient dignity, privacy, confidentiality and quality care.

Recruitment Process

Shortlisted applicants may be contacted by Netcare’s HR department for an interview.

The recruitment process may include employment reference checks, credit checks, criminal checks and qualification verification.

Only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days after the closing date should consider their applications unsuccessful.

How to Apply

Interested and suitably qualified candidates should apply online through the official Netcare Careers recruitment platform.

Job Reference: JR108876
Position: Receptionist
Location: Netcare Garden City Hospital
Closing Date: 30 September 2026

Important: Apply through the official Netcare recruitment platform and ensure that your application information and qualifications are accurate and up to date.