Nedbank 80 Hour Service Consultant Vacancy in Tzaneen

Job Details

Job Title: 80 Hour Service Consultant
Company Name: Nedbank
Location: Tzaneen, Limpopo, South Africa
Job Requisition ID: 148386
Job Type: Banking and Client Service
Closing Date: 27 October 2026

Job Overview

Nedbank is inviting suitably qualified candidates to apply for the position of 80 Hour Service Consultant in Tzaneen, Limpopo. The successful candidate will assist clients with banking transactions, digital banking solutions and self-service devices while ensuring efficient service delivery and compliance with banking policies.

The role involves educating clients about Nedbank’s digital banking services, assisting with online applications, resolving basic login and device-related issues, and processing cash transactions. The successful candidate will also support branch operations by managing cash, maintaining self-service devices and ensuring that clients receive professional and reliable banking assistance.

This opportunity is suitable for candidates with retail or banking client service experience, cash-handling skills and an interest in digital banking technology.

Minimum Requirements

Applicants should meet the following requirements:

• A diploma at NQF Level 6 or an equivalent qualification as specified by the employer.
• A preferred qualification in Banking Services, such as a Higher Certificate in Banking Services at NQF Level 5.
• One to two years of experience in retail or banking client service.
• Experience in cash handling and banking transactions.
• Technology skills and the ability to assist clients with digital banking solutions.
• First-line problem-solving experience.
• Foreign exchange experience where applicable.

Required Knowledge and Skills

Candidates should demonstrate knowledge of customer service principles, banking products, relationship management, problem-solving and Nedbank’s security policies and procedures.

Knowledge of governance, risk and controls, as well as foreign exchange products, will also be beneficial.

The ideal candidate should be adaptable, trustworthy, customer-focused and able to work under pressure. Strong communication, teamwork, time management and continuous learning skills are important for this position.

Key Responsibilities

1. Client Service and Engagement

The successful candidate will welcome clients, identify their banking needs and direct them to the appropriate service channels. They will assist clients with online banking applications, login problems, account subscriptions, statements, cards and other banking documentation.

Additional duties include:

• Educating clients about digital banking and self-service facilities.
• Helping clients purchase prepaid airtime and data through digital channels.
• Resolving client concerns relating to queues and self-service devices.
• Keeping clients informed about their requests and applications.
• Building long-term client relationships through professional service.
• Identifying potential sales opportunities and referring clients to the relevant departments.
• Taking ownership of client requests and ensuring appropriate follow-up.

2. Banking Transactions and Branch Operations

The Service Consultant will process cash transactions and support the efficient operation of the branch.

Responsibilities include accepting deposits, processing withdrawals, handling change requests and transfers, and assisting with foreign exchange transactions where required.

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The successful candidate will also balance and secure branch stock, complete daily control checklists, manage queues and prepare transaction documents for further processing.

Other duties include loading and replenishing cash in ATMs and self-service devices, performing basic device maintenance, replenishing consumables and reporting cash discrepancies.

3. Risk Management and Compliance

The successful applicant must follow Nedbank’s operational procedures, security policies and compliance requirements.

Responsibilities include controlling cash limits, authenticating clients and transactions, preventing fraud, minimising financial losses and ensuring that discrepancies are reported and addressed appropriately.

4. Achieving Nedbank’s Business Goals

The employee will contribute to service excellence, teamwork and business growth by meeting individual and team targets. They will encourage clients to use digital banking channels, promote self-service solutions and ensure that clients receive efficient, reliable and professional service.

How to Apply

Interested candidates should apply for the 80 Hour Service Consultant position at Nedbank, using job requisition ID 148386.

Applicants should ensure that they meet the advertised qualification and experience requirements and provide accurate information in their application.

For recruitment assistance, contact the Nedbank Recruiting Team on +27 860 555 566.

Closing Date: 27 October 2026

Candidates are encouraged to submit their applications before the closing date. Late applications may not be considered.