Discovery Invest – Service Consultant

Discovery Invest – Service Consultant Vacancy

Employer: Discovery Limited Business Unit: Discovery Invest Job Title: Service Consultant Job Category: Call Centre / Customer Service Date Advertised: 3 November 2026 Location: Not specified in the supplied vacancy Salary: Not disclosed Closing Date: Not specified Reference Number: Not provided

Job Overview

Discovery Invest is recruiting Service Consultants to join its customer service team. The successful candidates will handle enquiries from investors, brokers and franchises, ensuring that customer requests are resolved efficiently and professionally.

The role focuses on delivering excellent customer experiences, maintaining client relationships and providing accurate information about Discovery Invest products and services.

Candidates should have strong communication skills, a customer-focused attitude and the ability to work effectively in a busy call centre environment.

Minimum Requirements

Applicants must meet the following requirements:

• Matric certificate.
• At least 2 years of call centre experience.
• Minimum 1 year of experience in the financial services industry.
• Proficiency in Microsoft Office.
• Basic mathematical skills.
• Excellent verbal and written communication skills.

Advantageous qualifications and experience:

• BCom degree or related qualification.
• Experience working within a LISP (Linked Investment Service Provider).
• Knowledge and understanding of brokers.

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Key Responsibilities

Successful candidates will be responsible for:

• Handling telephone enquiries from investors, brokers and franchises.
• Managing customer queries through to resolution.
• Providing updates on outstanding requests.
• Maintaining accurate records of calls and correspondence.
• Ensuring customer satisfaction and client retention.
• Directing enquiries to the appropriate departments.
• Performing administrative duties and maintaining query statistics.
• Meeting service quality, productivity and compliance standards.
• Using Discovery systems to manage calls and customer interactions.

• Administrator – Operations
• Recru-it Recruitment 2026: Administrator
• High-Net-Worth Banker– Nedbank
• Old Mutual: Financial Advisers
• Discovery Invest – Service Consultant

Skills and Competencies

The ideal candidate should demonstrate:

• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Professionalism and empathy.
• Ability to work under pressure.
• Good organisational and time-management skills.
• Teamwork and adaptability.
• Self-motivation and a results-driven attitude.

Salary and Benefits

Discovery has not disclosed the salary or employment benefits in the supplied advertisement. Applicants should confirm these details directly with the employer during the recruitment process.

Closing Date

No closing date was provided in the supplied vacancy. Interested applicants should check the official Discovery careers portal for the latest recruitment information.

Reference Number

No vacancy reference number was displayed in the supplied advertisement.

How to Apply

• Visit the official Discovery careers website.
• Navigate to the available job opportunities.
• Search for Service Consultant – Discovery Invest.
• Open the vacancy and review the full requirements.
• Submit your application through the official recruitment portal, following the instructions provided.

Official employer website: Discovery South Africa

Careers portal: Discovery Careers.

Scam Warning

• Apply only through Discovery’s official recruitment channels.
• Do not pay application, registration or interview fees.
• Never share banking PINs, passwords or sensitive financial information with recruiters.
• Be cautious of unofficial WhatsApp messages claiming to offer employment.

Important verification: Before applying, confirm that the Service Consultant vacancy is still active on Discovery’s official careers website. The location, salary, closing date and reference number were not included in the supplied advertisement.