AVBOB Senior Clerk: Client Service Centre Job – Nelspruit

Job Details

Job Title: Senior Clerk: Client Service Centre
Company: AVBOB
Location: Nelspruit, Mpumalanga, South Africa
Job Reference: 763SNCL38
Job Type: Permanent
Number of Posts: 1
Salary: Market-related
Closing Date: Not specified in the vacancy information

Job Overview

AVBOB is recruiting a Senior Clerk: Client Service Centre for its Nelspruit branch. The successful candidate will provide excellent customer service, process daily client requests efficiently and assist with financial and administrative duties.

This opportunity is suited to a customer-focused professional with life assurance experience, administrative skills and the ability to work under pressure. The successful applicant will help maintain service standards, support policy administration and ensure that client enquiries and complaints are handled professionally.

Minimum Requirements

Applicants should meet the following requirements:

• Matric (Grade 12).
• Category B FAIS accreditation.
• Clear ITC credit record.
• Clear criminal record.
• One to two years of life assurance experience, preferably in policy maintenance or client services.
• One to two years of administrative experience.
• Marketing experience.
• Computer literacy.
• Good communication skills in English and two African languages.
• Strong listening, problem-solving and communication skills.
• Ability to work under pressure.
• A client-friendly and service-oriented approach.

Candidates who are not yet FAIS-accredited must work under supervision, with the appropriate contact in place and under the supervision of an accredited Key Individual.

Advantageous: Experience using the AVBOB Production System.

Key Responsibilities

The successful candidate will perform the following duties:

• Handle petty cash and related financial administration.
• Attend to fraud allegations and complaints.
• Prepare weekly and monthly statistical reports.
• Perform administrative duties assigned by the Department Head.
• Maintain and update system information.
• Compile reports and statistics.
• Assist with risk management activities.
• Process cash claims.
• Assist clients with funeral arrangements.
• Handle new policy administration.
• Process daily client requests within agreed service standards.
• Maintain high levels of customer service and professionalism.

How to Apply

Interested candidates should apply through AVBOB’s official careers recruitment platform.

Search for Senior Clerk: Client Service Centre (Nelspruit) using reference number 763SNCL38 and follow the application instructions provided on the recruitment portal.

Applicants should ensure that they meet the stated requirements and submit accurate information with their applications.

Important: The closing date was not provided in the available vacancy details. Candidates should check the official recruitment platform for the latest application information.