Nedbank Recoveries Administrator – Durban

Employer: Nedbank
Position: Recoveries Administrator
Job Req: 147888
Location: Durban, KwaZulu-Natal
Closing Date: 25 September 2026
FAIS Affected: Yes
Minimum Qualification: Matric / Grade 12 / National Senior Certificate
Experience: At least 2 years’ experience in credit collections

Job Overview

Nedbank is recruiting a Recoveries Administrator in Durban. The successful candidate will be responsible for recovering outstanding debt and assets by following internal policies, legal processes and credit-control procedures to help reduce costs and losses for the bank.

Key Responsibilities

• Manage customer accounts and monitor agreed turnaround times and service levels.
• Contact customers and authorised third parties to negotiate and monitor payment arrangements.
• Apply appropriate collection strategies to minimise credit losses and impairments.
• Respond to customer queries relating to risk, arrears and accounts.
• Verify account histories and ensure customer information is accurate.
• Update customer profiles using site visits, correspondence, statements and supporting documentation.
• Categorise accounts according to risk and age analysis.
• Implement collection processes to minimise potential losses.
• Send correspondence relating to dormant, excess and arrears accounts.
• Escalate high-risk matters, including debt review, liquidation, deceased estates, business rescue and bad debt.
• Maintain relationships with internal and external stakeholders.
• Monitor relevant legislation, regulations and industry developments.
• Identify opportunities to improve credit-control processes, systems and policies.
• Participate in training and professional development activities.

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Requirements

• Matric / Grade 12 / National Senior Certificate.
• Minimum 2 years’ experience in credit collections.
• Banking knowledge.
• Data analysis knowledge.
• Negotiation skills.
• Knowledge of governance, risk and controls.
• Relevant regulatory knowledge.
• Administrative procedures and systems knowledge.
• Relevant software and systems knowledge.
• Strong communication and collaboration skills.
• Good decision-making and work-management abilities.
• Ability to work under pressure.

Employer Identification

Nedbank Ltd is the employer for this vacancy. The position forms part of Nedbank’s banking and credit-related operations, with the Recoveries Administrator responsible for supporting debt recovery, account rehabilitation and credit-control activities.

Salary

Nedbank has not specified a salary for the Recoveries Administrator position. The remuneration details should therefore be confirmed through the official application process.

Application Procedure

Candidates should apply online through the official Nedbank careers platform. Search for Recoveries Administrator – Job Req 147888 and submit the required information and supporting documents before the 25 September 2026 closing date.

Important Vacancy Details

• Position: Recoveries Administrator
• Job Req: 147888
• Location: Durban, KwaZulu-Natal
• Closing Date: 25 September 2026
• Qualification: Matric / Grade 12 / National Senior Certificate
• Experience: 2 years in credit collections
• FAIS Affected: Yes
• Salary: Not specified

Verify Before Applying

Applicants are encouraged to verify the vacancy directly on the official Nedbank careers website and confirm that Job Req 147888 is listed before applying. Be cautious of anyone requesting payment in exchange for employment.

Available next action:

Application

Applicants should apply through the official Nedbank careers website and verify that the vacancy reference is 147888 before submitting an application.

For recruitment assistance, Nedbank lists +27 860 555 566 as its Recruiting Team contact number.