Pre Authorisations Service Consultant

Discovery Health – Pre Authorisations Service Consultant

Employer: Discovery Health Job Title: Pre Authorisations Service Consultant Business Unit: Discovery Health Department: Clinical Job Type: Not specified Location: Durban, KwaZulu-Natal Date Advertised: 4 November 2026 Closing Date: Not specified Reference Number: Not provided Salary: Not disclosed

Job Overview

Discovery Health is inviting suitably qualified candidates to apply for the position of Pre Authorisations Service Consultant in Durban.

The successful candidate will assist Discovery Health members, healthcare providers, hospitals, brokers and employers with pre-authorisation enquiries.

The role involves assessing medical benefits, confirming funding according to scheme rules, capturing accurate information and providing professional customer service, mainly over the telephone.

Minimum Requirements

Applicants must have:

• Grade 12 (Matric).
• A South African-accredited clinical qualification.
• Knowledge of Anatomy and Physiology.
• At least 6 months’ experience in a customer service or clinical environment.

Key Responsibilities

• Confirm medical benefits according to scheme rules.
• Process and capture pre-authorisation information accurately.
• Handle member and healthcare provider enquiries.
• Provide professional telephone and digital customer support.
• Ensure correct funding information is communicated.
• Meet service delivery and performance targets.
• Stay updated on medical scheme benefits and product changes.
• Manage multiple customer interactions effectively.

Skills and Competencies

• Good communication and interpersonal skills.
• Customer service orientation.
• Time management and organisational skills.
• Ability to analyse information and make decisions.
• Knowledge of clinical processes.
• Ability to work effectively in a fast-paced environment.

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Location

Durban, KwaZulu-Natal, South Africa.

Salary

Discovery has not disclosed the salary for this position. Remuneration details may be discussed during the recruitment process.

Closing Date

Not specified in the supplied vacancy advertisement.

Interested applicants should check the official Discovery careers portal for the application deadline.

Reference Number

Not provided in the supplied advertisement.

How to Apply

Interested candidates should:

• Visit the official Discovery careers website.
• Search for Pre Authorisations Service Consultant.
• Select the Durban vacancy under Discovery Health.
• Review the requirements and application instructions.
• Sign in or create a profile to submit an application.

Official website: Discovery – navigate to Careers and search for the vacancy.

Important Scam Warning

• Apply only through Discovery’s official recruitment platform.
• Do not pay money to secure an interview or job offer.
• Never share banking PINs or passwords with recruiters.
• Verify the vacancy details directly with Discovery before submitting personal information.

Please note: This vacancy was advertised on 4 November 2026. The closing date, salary and reference number were not included in the supplied listing. Verify these details on the official Discovery careers website before applying.