FlySafair Contact Centre Agent Jobs 2026 – 7 Vacancies

FlySafair is recruiting 7 Contact Centre Agents for permanent positions at its Head Office in Johannesburg, Gauteng. The vacancies are available within the Sales & Distribution department.

Applicants with Grade 12 and at least 1 year of recent call centre experience are encouraged to apply before the closing date.

FlySafair Contact Centre Agent Vacancy Details

• Employer: FlySafair
• Job Title: Contact Centre Agent
• Job Reference: C02_0052
• Department: Sales & Distribution
• Industry: Aviation
• Location: Johannesburg, Gauteng (JHB)
• Job Type: Permanent
• Number of Positions: 7
• Salary: Market Related
• Closing Date: 25 September 2026

About the Contact Centre Agent Position

The Contact Centre Agent will be responsible for assisting FlySafair customers with enquiries, complaints, bookings and other service-related requests.

The successful candidates will report to the Contact Centre Team Leader and are expected to provide professional, efficient and customer-focused assistance.

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Key Responsibilities

The Contact Centre Agent will be responsible for:

• Handling customer complaints, requests and queries.
• Assisting with bookings, delays, cancellations, lost property and system-related issues.
• Managing high volumes of customer enquiries.
• Following approved scripts, procedures and guidelines.
• Processing customer forms, orders and applications.
• Providing information about FlySafair products and services.
• Explaining processes and guiding customers through available options.
• Investigating customer queries and identifying suitable solutions.
• Following up with customers to ensure issues are resolved.
• Escalating complex queries to the appropriate level.
• Recording enquiries, complaints and actions taken in accordance with SOPs.
• Updating customer information accurately.
• Communicating with customers through approved channels.
• Maintaining a high standard of customer service.
• Identifying appropriate opportunities to upsell products.
• Protecting customer confidentiality.
• Maintaining knowledge of FlySafair products and services.
• Identifying opportunities to improve customer service.

Requirements

Applicants must have:

• Grade 12 or equivalent.
• At least 1 year of call centre experience gained within the last 3 years.
• Call centre experience in a medium-sized organisation.
• No criminal record.
• No credit record.
• Availability to work shifts.
• Availability to work weekends and public holidays.
• Flexibility to work longer than normal office hours when required.

Personal Attributes

Suitable candidates should be:

• Patient and assertive.
• Trustworthy and professional.
• Reliable.
• Customer-focused.
• Service-oriented.
• Team-oriented.
• Goal-oriented.
• Adaptable and flexible.
• Punctual with excellent timekeeping.

Working Conditions

This position requires flexibility. Successful applicants must be willing to work shifts, weekends, public holidays and flexible hours according to operational requirements.

Location

Johannesburg, Gauteng (JHB)

Closing Date

25 September 2026

Applicants are encouraged to submit their applications before the closing date.

How to Apply

Applications must be submitted through the official FlySafair recruitment/application process.

Email applications will not be accepted.

Preference will be given to members of under-represented designated groups.

If no feedback is received within two weeks from the closing date, applicants should consider their applications unsuccessful.

FlySafair reserves the right not to proceed with the vacancy and to appoint candidates according to its operational requirements.