Administrator: Service Advisor (Non Technical) – VW Fourways

Motus Corporation is hiring an Administrator: Service Advisor (Non Technical) at VW Fourways in Sandton, Gauteng. This is a permanent opportunity within the automotive retail environment, focused on customer service, administration and service department support.

Job Details

Company: Motus Corporation
Position: Administrator: Service Advisor (Non Technical)
Business Unit: VW and Audi
Division: Retail
Industry: Automotive
Location: Sandton, Gauteng
Employment Type: Permanent
Experience Level: Associate
Closing Date: 28 September 2026

About the Position

The successful candidate will support the service department by providing professional customer assistance, administrative support and non-technical service advice. The role involves managing customer interactions, service bookings, documentation, quotes, invoices and follow-ups while helping ensure an efficient customer experience.

Key Responsibilities

• Serve as a primary point of contact for customers and respond to service-related enquiries.
• Schedule service appointments and manage customer follow-ups.
• Review customer service histories and communicate relevant information to customers and technicians.
• Prepare accurate job quotations and invoices.
• Handle customer payments and financial transactions professionally.
• Maintain accurate records of customer interactions and transactions.
• Work closely with the service team to ensure customer requests are completed on time.
• Assist with resolving customer service issues and enquiries.
• Promote relevant service products and value-added offerings.
• Follow company policies, procedures and Volkswagen brand standards.

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Requirements

Applicants should have:

• Proven experience in administration or customer service.
• Automotive industry experience is advantageous.
• Strong verbal and written communication skills.
• A customer-focused approach.
• Computer literacy, including Microsoft Office and service management systems.
• The ability to manage multiple tasks and work effectively in a fast-paced environment.
• Good problem-solving and organisational skills.
• A proactive approach to customer service.
• A valid driver’s licence with a clean driving record.

Preferred Experience

The following will be advantageous:

• Previous experience in a motor dealership.
• Experience as a Service Advisor or in a related automotive role.
• Knowledge of automotive service processes and terminology.
• Customer service or automotive-related training or certification.

Who Can Apply?

This opportunity is suitable for candidates with administrative or customer service experience who are confident dealing directly with customers and managing multiple service-related tasks. Previous dealership or automotive experience will be an advantage.

Closing Date

28 September 2026

Interested candidates should submit their CV through the official Motus Corporation recruitment process before the closing date.