Contact Centre Consultant FTC – Discovery Health | Western Cape

Discovery Health is inviting suitably qualified candidates to apply for the position of Contact Centre Consultant FTC in the Western Cape. The successful candidate will provide customer-focused support to Discovery Health members, healthcare providers, employer groups and brokers.

Job Details

Employer: Discovery Health
Position: Contact Centre Consultant FTC
Business Unit: Discovery Health
Function: Call Center / Contact Center
Location: Western Cape, South Africa
Employment Type: Fixed-Term Contract
Date Posted: 23 September 2026

Purpose of the Position

The Contact Centre Consultant will deliver high-quality service to Discovery Health members, providers, employer groups and brokers by handling and resolving queries through various servicing channels, primarily by telephone.

The role requires strong communication, administration and customer-service skills, together with the ability to work under pressure and meet service performance targets.

Key Responsibilities

The successful candidate will be responsible for:

• Assisting key stakeholders telephonically and through other servicing channels.
• Resolving customer queries efficiently and professionally.
• Providing customer-centric service in line with Discovery’s service principles.
• Keeping up to date with product changes to ensure accurate information is provided.
• Learning and using digital servicing tools within the business.
• Understanding the functionality of available digital platforms and systems.
• Meeting and exceeding key performance metrics related to service delivery.
• Maintaining professional communication with members, providers, employer groups and brokers.

Requirements

Applicants should meet the following requirements:

• Matric / Grade 12.
• Mathematics or Accounting with a minimum of 50%.
• English with a minimum of 50% in Matric.
• Basic MS Office skills.
• At least 12 months’ experience in a customer service environment.
• Excellent verbal and written communication skills.
• Good administration skills.
• Computer literate.
• Good time-management skills.

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Advantageous

• Business Writing Skills.

Skills and Competencies

The ideal candidate should demonstrate:

• Customer-centric service.
• Empathy.
• Strong communication and interpersonal skills.
• Ability to analyse information.
• Ability to follow instructions and procedures.
• Ability to work with people and build relationships.
• Ability to cope with pressure and setbacks.
• Resilience.
• Good decision-making and initiative.
• Ability to learn and research.
• Ability to present and communicate information effectively.
• Ability to persuade and influence where required.
• Strong focus on achieving results and meeting customer expectations.

Employment Equity

Discovery states that its approved Employment Equity Plan and Targets will be considered during the recruitment process. The company is an equal opportunities employer and encourages people with various disabilities to apply.

Location

Western Cape, South Africa

Closing Date

The vacancy information provided does not specify a closing date. Applicants should check the official Discovery careers listing for the current application status and deadline.

How to Apply

Interested candidates should apply through the official Discovery careers website and search for “Contact Centre Consultant FTC” under Discovery Health opportunities.