Senior Administrator – Old Mutual

Company Name: Old Mutual

Location: Pinelands, South Africa

Job Type: Full-Time (Hybrid)

Job Reference: JR-84993

Closing Date: 05 November 2026

Job Overview

Old Mutual is inviting applications for the position of Senior Administrator in Pinelands. The successful candidate will be responsible for monitoring and processing daily, weekly and monthly administrative activities to ensure accurate transactions and quality customer service.

The role involves data analysis, reporting, stakeholder engagement, debit order administration, resolving queries and identifying transaction errors. The successful applicant will also support process improvements and ensure that outstanding issues are resolved efficiently.

• Clover: Operator – Process
• Senior Administration Clerk
• Assistant Officer: General Administration
• Donation Testing Technologist
• Admin Controller (Technical)

Minimum Requirements

• Matric certificate (Grade 12) is required.
• An NQF Level 6 qualification or National Diploma would be advantageous.
• Good computer literacy and communication skills.
• Strong analytical and logical thinking abilities.
• Ability to interpret data and prepare reports.
• Good customer service and stakeholder engagement skills.
• Ability to work independently and manage tasks effectively.

Advantageous Technical Skills:

• SQL
• Tableau and Power BI
• Microsoft Excel and Access
• Alteryx
• Gallery
• New World and Legacy systems
• BaNCS, CMoS and Qlink

Key Responsibilities

• Process and monitor debit order updates and banking requests.
• Liaise with banking institutions and relevant internal teams.
• Monitor and resolve mailbox queries, complaints and escalations.
• Analyse, compile and distribute operational reports.
• Extract, review and validate data from internal systems.
• Identify data errors, anomalies and processing issues.
• Engage stakeholders to ensure accountability and timely resolution of transactions.
• Support strategic projects through data extraction and investigation.
• Maintain standard operating procedure (SOP) documents.
• Assist with functional testing, training and knowledge sharing.
• Monitor incidents and drive outstanding issues to resolution.

How to Apply

Interested applicants should apply through the official Old Mutual careers portal.

Search for Senior Administrator – JR-84993 to locate the vacancy and complete the online application.

Applicants are encouraged to verify the vacancy and application details on Old Mutual’s official careers website before submitting personal information.

Closing Date: 05 November 2026 at 23:59.

Employment Equity: Appointments will be made in accordance with Old Mutual South Africa’s Employment Equity Plan and the requirements of the relevant business unit.