Fidelity Services Group Branch Administrator – Johannesburg

Fidelity Services Group is recruiting for a Branch Administrator position based in Robertville, Johannesburg, Gauteng. This is a permanent administrative position supporting the Branch Manager and Area Manager with coordination, administration, secretarial duties and day-to-day operational support.

Branch Administrator Job Details

Company: Fidelity Services Group
Position: Branch Administrator
Location: Robertville, Johannesburg, Gauteng
Division: FSS Robertville
Job Type: Permanent
Experience Level: Entry Level
Functional Area: Administration
Industry: Security and Investigations
Posted: 7 September 2026
Closing Date: 30 September 2026

About the Position

The successful candidate will provide administrative, coordination and secretarial support to the Area Manager while assisting with the smooth running of the branch.

The role involves diary and appointment management, correspondence, reporting, meeting support, document preparation and coordination of operational activities. The Branch Administrator will also be required to communicate professionally with employees, clients and management at different levels of the organisation.

Minimum Requirements

Applicants should meet the following requirements:

• Grade 12.
• Administrative or Secretarial post-school qualification.
• 3–5 years’ experience as an Administrator reporting to Senior Management.
• Advanced proficiency in Microsoft Excel.
• Proficiency in Microsoft Word and PowerPoint.
• Knowledge of SAP and ePayroll systems will be advantageous.
• Ability to work extended hours when required.
• Clear criminal record with no pending cases.
• Above-average verbal and written communication skills.
• Strong conflict-resolution skills.
• Ability to work effectively under pressure and manage work-related stress.
• Ability to work independently and meet strict deadlines.
• Highly motivated and enthusiastic approach to work.

Key Responsibilities

The Branch Administrator will be responsible for:

• Coordinating appointments, diary management and client engagements or events.
• Providing office administration and general administrative support.
• Coordinating emails, correspondence and written communication.
• Screening telephone calls and taking messages.
• Taking minutes at selected meetings and engagements.
• Maintaining strict confidentiality regarding correspondence and communication.
• Liaising with different levels of the branch and representing the Area Manager’s office professionally.
• Consolidating management information and reports.
• Compiling weekly and monthly reports.
• Typing documents and reports.
• Preparing presentations.
• Assisting with queries and the day-to-day coordination of operational tasks within the area of responsibility.

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Skills and Competencies

Fidelity Services Group is looking for a professional and organised individual who demonstrates:

• Strong organisational and time-management skills.
• Excellent attention to detail.
• Strong interpersonal and communication skills.
• Professional written and verbal communication.
• Above-average report-writing ability.
• Initiative and problem-solving skills.
• Ability to maintain confidentiality.
• Diplomacy and tact when dealing with people at different levels.
• Ability to work independently.
• Ability to work as part of a team.
• Self-motivation and accountability.
• Deadline-driven and delivery-oriented approach.
• High emotional intelligence.
• Ability to function effectively in an unstructured environment.
• Relationship-building skills across the business.
• Sound decision-making and ownership.
• Commitment to self-development and the development of others.

Who Should Apply?

This opportunity is suited to an experienced administrative professional with strong office administration, secretarial, diary management, reporting and Microsoft Office skills.

Candidates who have previously provided administrative support to senior management and can handle confidential information professionally may be well suited to the role.

Location: Robertville, Johannesburg, Gauteng
Job Type: Permanent
Closing Date: 30 September 2026

Fidelity Services Group reserves the right not to make an appointment to any advertised position. Preference is given to existing employees where applicable, based on merit. Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported to apply.

If you are not contacted within 10 working days from the closing date, please regard your application as unsuccessful.

How to Apply

Interested candidates should apply for the Branch Administrator – Robertville position through the official Fidelity Services Group recruitment process before the closing date.

Closing Date: 30 September 2026